When will my order ship?
Most orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
How long does shipping take?
Shipping times vary depending on the item and destination. Most orders arrive within 7–15 business days.
How can I track my order?
Once your order has shipped, we'll email you a tracking number so you can follow your package every step of the way.
What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please contact us within 30 days of receiving your order. We'll work with you to find the best solution.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Do you ship internationally?
At this time, we primarily ship within the United States. We hope to expand to additional countries in the future.
How can I contact Forever Haven Home?
You can reach us anytime through our Contact Us page or by emailing us at support@foreverhavenhome.com. (Update this email if you decide to use a different address.)
Are my payments secure?
Absolutely. All payments are processed through Shopify's secure checkout. Your payment information is encrypted and protected.
Do you offer discounts or promotions?
Yes! Join our email list to receive exclusive offers, new product announcements, and seasonal promotions.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Customer Happiness Guarantee
At Forever Haven Home, your satisfaction is our priority. If something isn't right with your order, we'll do everything we can to make it right.